This Privacy Policy will explain the following regarding use of our site:
- What information does MICROSUPPORT.NET collect from you?
In order to better provide you with numerous products and services, MICROSUPPORT.NET collects two types of information
about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. Our
primary goal in collecting information from you is to provide you with a smooth, efficient, and customized
experience while using our site.
Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. Personal information is
requested when you order a product or service, register for a Gift List, enter contests or sweepstakes,
apply for the MICROSUPPORT.NET credit card, fill out surveys, and send us feedback. For example, this information might include
your name, billing address, shipping address, telephone number, e-mail address, credit card or other
payment information, and product details. With this information, MICROSUPPORT.NET can fill your orders and better
provide you with personalized services. For a few services, we may collect your personal information
on behalf of other merchants and share it with them. For example, on our Cellular Store, we may ask you
for your social security number, driver's license number and date of birth and share that information
with the third-party telephone service provider that you have selected. If you visit one of the stores
available through a link on our site, they will independently collect, use and
share your personal information in accordance with their own privacy policies. If you have questions
about their information practices, please read their privacy policies. In many cases, you can find a
link to their privacy policies on the page offering the Partners' services.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual.
We gather certain information about you based upon where you shop on our site in several ways.
This information is compiled and analyzed on both a personal and an aggregated basis. For example,
this information may include the Web site's Uniform Resource Locator ("URL") that you just came from,
which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL
is the global address of documents and other resources on the World Wide Web. An IP address is an identifier
for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the
World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address
of the destination. In other words, an IP address is a number that is automatically assigned to your computer
whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require
IP addresses in order for users to communicate on the Internet, browse and shop.
- Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide MICROSUPPORT.NET's visitors with a superior customized online
experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order
status, to send promotional information, to enhance the operation of our site and administer our systems.
We may also share your personally identifiable information with third parties who provide services to us,
our customers and web site visitors. Those third parties include authorized contractors, temporary employees
and consultants and other companies working with us (collectively, "agents"). Where we believe it to be
appropriate (in our sole discretion), we will ask our agents not to disclose or use your personal information
for purposes other than to provide services to you or MICROSUPPORT.NET.
We gather information in the following ways:
Shopping
We collect IP addresses for the purposes of system administration, to gather broad demographic information,
to enable ads to be served on our site, to report Non-Personally Identifiable Information to our advertisers,
and to monitor the level of activity on our site. We collect information from visitors to our site regarding
the URLs they came from, domain types (e.g., .com or .org), their IP addresses, the date and time of their visit
or order, the number of visits and orders, the number of visits per browsing session, the server type, the operating
system and browser type used to come to the site, the country, state and telephone area code where their servers are
located, the pages and page titles of our site that visitors viewed during their visit, whether the visitor's computer
is enabled for Java or cookies, browser language, applications and plug-ins, and any search terms entered on our site.
Ordering
When you order from us, we collect personally identifiable information from you. If you order one of our products
or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone
number, product selections, credit card or other payment information, order number, referring URL, IP address,
page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in
order to fill your order, to communicate with you about your order and to send you promotional materials.
Before confirming your order, you will have the opportunity to review the product order form and make changes
and additions to the information it contained and these changes will be automatically kept for future use.
Financing
You may apply for a Business Lease on our site. The lease is administered by a third party leasing company and MICROSUPPORT.NET's
privacy policy does not apply to information you provide to apply for the lease or to purchases
you make with that credit line.
Online Surveys and Polling
In order to improve our services to you, we ask some of our customers to voluntarily complete surveys,
which may be collected by an independent third party. Individual survey answers are confidential, although
Non-Personally Identifiable Information is collected and disclosed to third parties. If you do not wish to
participate in a survey, simply decline to participate when asked.
Contests and Sweepstakes
When you enter a contest or other promotion, we may ask you for contact information such as your name,
address and e-mail address in order to administer the contest, to send you promotional e-mails, notify
winners and make the winners' list publicly available pursuant to certain states' laws. Your consent to
such promotional use and disclosure of this information as a condition of your participation. As a condition
of receiving any prize, you will be required to submit an Affidavit of Eligibility, for us to ensure that
you are eligible to receive the prize according to the Contest Rules.
Newsletters & Promotional E-mails
We offer free newsletters, such as our MICROSUPPORT.NET magazine, and promotional e-mails as a service to our customers. We will send you
newsletters and e-mails periodically listing current specials and deals. To stop receiving our
newsletter, send an e-mail to us at nomail@mswired.net.
Contact Information and Third Party Data
If you contact MICROSUPPORT.NET or our customer service representatives by telephone, e-mail or letter,
we may keep a record of your correspondence or comments. If you report a problem with our site,
we may collect such information in a file specific to you. If you contact us through our feedback
area or by calling one of our customer service representatives, we may ask for your name, e-mail
address and order information in order to send you a reply. If other users or third parties send
us correspondence about your activities or purchases on our site, we may keep the information in a file specific to you.
Advertising
We may display advertisements on our site. By knowing a little about you, MICROSUPPORT.NET will be able to deliver
more relevant advertisements and content to you in the form of targeted banners and promotions.
For example, advertisers give us an advertisement and tell us the type of audience they want to
reach (e.g., buyers of Palm Pilots). MICROSUPPORT.NET takes the advertisement and includes it in a MICROSUPPORT.NET
e-mail to prior customers meeting that criterion. We may also have third-party advertising servers
display ads linked to certain search terms that you have entered, or to certain pages that you are viewing.
In this process, advertisers never have access to individual account information.
We also track customers' traffic patterns throughout their online session, including which pages,
information and advertisements a customer views while using the site and what items they place
in their basket or purchase. We use your IP address to diagnose problems with our servers, software,
to administer our site and to gather demographic information.
Financing Services: We use a third party equipment leasing to provide the MICROSUPPORT.NET financing to customers
who desire it.
Marketing Partners, Co-branded Services, Framing/Windows on Third-Party Sites: We may run promotions for merchants where
you may visit the merchants' sites. In some of those promotions, a window or
frame containing the merchant's site may appear. Any time you are in a window, you should assume that your personal
information is being collected, used and disclosed in accordance with that merchant's policies. This Privacy Policy
does not apply to information that you supply to those merchants. Any information that you share with them will be
used and disclosed in accordance with that merchant's privacy policy. However, once you click on a return link to
our site, you can expect that further information that you disclose will be treated in accordance with this Policy.
On occasion, unaffiliated third parties will "frame" MICROSUPPORT.NET's site in an effort to collect customer information.
To ensure your privacy, make sure that your order originates from MICROSUPPORT.NET's site.
MICROSUPPORT.NET is not in any manner responsible in the event that you do disclose information to an unaffiliated framing site.
Links and Banner Ads to Third-Party Sites: Please be aware that our site may contain links to other sites on the
Internet that are owned and operated by third parties. The information practices of those websites linking from or
to our site are not covered by this Policy. These other sites may send their own cookies to users, collect data, or
solicit personal information. Additionally, other companies or ad servers, which place advertising on our site may
collect information about you through the use of cookies when you view or click on their advertising. We cannot control
this collection of information. You should contact advertisers directly if you have any questions about their use of the
information that they collect.
- With whom do we share your information?
Fulfillment: The information collected by MICROSUPPORT.NET is used for processing orders, keeping you informed about your
order status, for statistical purposes, for improving our site and its performance, to serve ads, and to notify you
of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information
to third parties to charge your credit card, fill your order, deliver your order, provide customer service, provide you
with credit and deliver promotional e-mails to you from MICROSUPPORT.NET. For example, we must release your credit card information
to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery service to
deliver products that you ordered.
Other Parties: We do not sell, trade, or rent your Personally Identifiable Information to others without your consent.
We may provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site
information to third parties, but these statistics do not include any Personally Identifiable Information.
We may release account information when we believe that such release is reasonably necessary to enforce or apply our
Terms and Conditions or to protect the rights, property, and safety of MICROSUPPORT.NET, our users, or others. If customers
do not pay us for products ordered, we may submit their account information to a third party collection agency.
Services Provided on Our Site: Except as otherwise stated in this Policy, without your consent, MICROSUPPORT.NET does
not disclose its customers' Personally Identifiable Information to other merchants. Where you sign up for goods
or services offered through our site, but sold directly to you by a third party, we give your personal information
to that third party (e.g., our Cellular Store and any magazine offers available on our site).
To see our magazine suppliers privacy policy click here.
Compliance with Service of Process or Law Enforcement: Occasionally MICROSUPPORT.NET may be asked by law
enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate
governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court
order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you.
MICROSUPPORT.NET fully cooperates with law enforcement agencies in identifying those who use our services for
illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.
Sweepstakes and Drawings: Where you enter a sweepstakes, drawing or other promotion, we may provide entry information, including
name, address, email address and age to the company providing the prize or sponsoring the promotion. They may use your Personally
Identifiable Information to send you marketing or promotional materials or other communications.
- How can you update or correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal information that you have provided to us.
During the online ordering process you can review, change, or delete the information that you have submitted.
You may change any of your personal information in your account online at any time. We encourage you to promptly
update your information if it changes. You may ask to have the information on your account deleted or removed;
however, because we keep track of past purchases, you cannot delete information associated with past purchases.
Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be
completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable
Information will be completely removed from our backed-up databases.
- What are your choices regarding collection, use, and distribution of your information?
Email: We may from time to time send you e-mail or other communications regarding current promotions, specials
and new additions to the MICROSUPPORT.NET site. You may "opt-out," or unsubscribe from our newsletters by following the
unsubscribe instructions in any e-mail you receive from us, or by sending an e-mail to nomail@Mswired.net. After
doing so, MICROSUPPORT.NET users will not receive future promotional emails unless they open a new account, enter a contest, or sign up to receive newsletters or emails.
- What security precautions are in place to protect against the loss, misuse, or alteration of your information?
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third
party banking, processing agents and distribution institutions. They receive the information needed to verify and
authorize your credit card or other payment information and to process and ship your order.
When you access your account information, the information is kept on a secure server.
All of the customer data we collect is protected against unauthorized access by physical security means.
- A special note about children's privacy
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not knowingly collect,
use or disclose Personally Identifiable Information about visitors under 13 years of age. If you are the parent or guardian
of a child under 13 years of age and believe that they have disclosed personally identifiable information to us, please contact
us at admin@MICROSUPPORT.NET so that we may delete the child's information.
- MICROSUPPORT.NET and third-party use of "cookies" and "action tags."
MICROSUPPORT.NET Cookies: When you use our site we will store cookies on your computer in order to facilitate and customize your use of our site.
A cookie is a small data text file, which a Web site stores on your computer's hard drive (if your Web browser permits)
that can later be retrieved to identify you to MICROSUPPORT.NET. Our cookies store randomly assigned user identification numbers,
the country where you are located, and your first name to welcome you back to our site. The cookies make your use of the
site easier, allow you to retrieve an earlier shopping cart, make the site run more smoothly and help us to maintain a secure
site. You will be unable to shop on our site without your browser set to accept cookies.
- You should carefully review privacy policies of any third party sites accessible from MICROSUPPORT.NET
Other sites accessible through our web site have their own privacy policies and data collection, use and disclosure practices.
Please consult each site's privacy policy. MICROSUPPORT.NET is not responsible for the policies or practices of third parties.
Please be aware that this site may contain links to other sites on the Internet that are owned and operated by third parties.
The information practices of those web sites linked to MICROSUPPORT.NET are not covered by this Privacy Policy. These other sites may
send their own cookies to users, collect data, or solicit personal information. Additionally, other companies that place
advertising on our site may collect information about you when you view or click on their advertising through the use of cookies.
We cannot control this collection of information. You should contact these advertisers directly if you have any questions
about their use of the information that they collect.
On behalf of various sponsors, MICROSUPPORT.NET provides sponsored links to third-party web sites. If you click on a
sponsored link or banner ad, a "window" or "frame" containing a third-party's web site may appear in the foreground
with the MICROSUPPORT.NET web site in the background. Unless you are on MICROSUPPORT.NET's web site, any time that you have moved to
a window, you should assume that your personal information is being collected, used and disclosed in accordance
with the windowed site's privacy policy (if any). If you are unsure as to whose privacy policy applies, please
contact us by e-mail at admin@MICROSUPPORT.NET, or by sending a letter to the address below.
- Contacting MICROSUPPORT.NET about privacy questions or concerns
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with
this site, please contact MICROSUPPORT.NET by sending a letter to:
Attn:PRIVACY COMPLIANCE
MICROSUPPORT.NET
3545-1 ST JOHNS BLUFF RD. #325
JACKSONVILLE, FL 32224
You may also contact us by e-mail at admin@MICROSUPPORT.NET.
- Privacy Policy changes
This Privacy Policy was last changed on March 1, 2004. If MICROSUPPORT.NET makes changes to any terms
or conditions of the Privacy Policy, the changes will be posted in this document so that you will
always know what information we gather, how we might use that information and to whom we will disclose it.
We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective
immediately upon being posted unless we tell you otherwise.
